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Novum Global career site
Career search · London · Fully Remote

Technical Support Engineer

Shoot for the stars and work with some of the most innovative people on the planet

Our client seeks a highly motivated Technical Support Engineer to join their Client Success team and support leading law firms and innovative corporations with their technologies. 

If you love learning and ever-changing technologies and enjoy resolving clients' challenges, this role could be for you.

You will manage the support queue and interact with clients via (email, phone, web conference, or in person) to diagnose and resolve product or environment-related issues as well as major third-party products and toolsets.

You will exercise critical thinking and independent judgement in selecting troubleshooting methods and techniques to resolve matters while working closely with the Engineering, QA, and Product teams.

Requirements:

  • Bachelor’s degree in Computer Science or a related field
  • Strong problem-solving skills and excellent client service skills
  • Excellent communication skills - written and verbal
  • Motivated by a fast-paced team environment and can work on multiple complex tasks at any one time
  • Technical literacy and a quick study with new technologies
  • 2+ years experience in a similar role with a legal tech software/services company
Technical Skills Desired:
  • Object Oriented Programming - Microsoft ASP.NET and C#
  • Web Server Administration and Configuration (Microsoft IIS 7, 8 & 10)
  • Microsoft Windows 2016
  • SQL scripting with TSQL and Microsoft SQL Server 2012, 2014, 2017, and 2019 experience
  • SQL Server Reporting Services
  • Other - .NET Core, Angular, WCF

Applicants must reside in the United Kingdom with full working rights. Also, this position may require on-call availability at times.

      Services
      Career search
      Role
      Customer Success
      Locations
      London
      Remote status
      Fully Remote
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      Contact Pete Selley VP Business Development – Talent acquisition

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      David Woolstencroft
      CEO
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      Shaun Locke
      Advisor
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      Daylan Samuels
      Talent Acquisition Specialist

      Explore Your Next Career Opportunity!

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      Novum Global - Worldwide Legal Sector Specialist

      We create opportunities for legal technology businesses and law firms through business advisory and talent acquisition services and for candidates through building long-term careers.

      Novum Global bring over 20 years of expertise together from a variety of disciplines to make the future of technology vendors and professionals brighter. Our team is dedicated to being the partner that businesses, firms and professionals can go to with ease of mind that their growth aspirations are in the best hands.

      Novum's services range from start to end as we find the best matches between open roles and professionals and support the development and successful execution of strategic goals.

      About Novum Global

      Empowering businesses and professionals to reach their full potential in the business of law and legal technology sector.

       

       

      Career search · London · Fully Remote

      Technical Support Engineer

      Shoot for the stars and work with some of the most innovative people on the planet

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