IT/Desktop Support Team Leader
Are you a passionate, technically focused Desktop support professional with Team Leadership experience looking for an awesome opportunity to take the next career step? This role is NOT to be missed!
IT/Desktop Support Team Leader
Are you a hands-on technical expert with a passion for leadership? We are looking for an IT Support Team Leader with strong technical expertise across Microsoft Desktop Support environments and a passion for outstanding customer service to lead and mentor a small team of desktop support engineers across Australia. This is an exciting opportunity to make a real impact by ensuring exceptional support and service delivery to 400+ internal users, as well as delivering technology projects across the Desktop environment and providing guidance, mentoring and ongoing development for the Team.
Key Responsibilities:
- Lead and mentor a team of desktop support engineers, providing high-quality technical support to internal users across Australia and NZ.
- Support users with Windows 11 operating systems, troubleshoot issues, and ensure swift resolution of service requests within SLA.
- Collaborate with Systems Administrators and the IT Manager on infrastructure maintenance, server support, and desktop environment management.
- Handle basic systems administration and network support requests, as well as troubleshoot mobile devices and desktop applications.
- Provide 2/3rd level support for escalated technical issues to provide a timely resolution.
- Manage service tickets, prioritize/assign tasks, and contribute to a positive user experience by addressing technical challenges in a professional and timely manner.
- Provide exceptional levels of client service and support as a trusted technical advisor and business partner.
What We're Looking For:
- Leadership Experience: At least 12 months of experience leading and/or mentoring a small IT support team, with a proven track record of developing team members and ensuring top-notch service delivery.
- Technical Expertise: A minimum of 3-5 years of current hands-on technical expertise in a system/helpdesk support role, with solid knowledge of Windows 11, Microsoft Servers (2016-2022), Active Directory, and Microsoft Office 365 administration.
- IT Service & SLA Management: A strong understanding of the principles of IT Service Management (ITIL) and adhering to Service Level Agreements.
- Problem-Solving Skills: Expertise in troubleshooting and resolving complex IT issues efficiently, with a proactive approach to identifying solutions.
- Strong Communicator: Clear and concise communication skills, both written and verbal, with the ability to provide direction and manage stressful situations effectively.
- Certifications: IT industry certifications such as TAFE Certificate or equivalent, with exposure to Microsoft Intune, cloud computing, and ITIL being advantageous.
What You’ll Gain:
- The opportunity to work on challenging tasks requiring high attention to detail, managing task variety in a fast-paced environment.
- The chance to continuously learn and improve your skills, particularly in areas like SOE deployment, process automation, and IT Service Management (ITIL).
- A collaborative and dynamic work environment where your expertise will directly contribute to the success of the internal IT operations.
- A Hybrid role in an extremely collaborative, team driven and award-winning employee experience environment with fantastic benefits, recognition and award structures.
- Services
- Career search
- Role
- IT
- Locations
- Sydney
- Remote status
- Hybrid Remote
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IT/Desktop Support Team Leader
Are you a passionate, technically focused Desktop support professional with Team Leadership experience looking for an awesome opportunity to take the next career step? This role is NOT to be missed!
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