IT/Desktop Support Team Leader – Lead, Innovate, and Excel in a Thriving Legal Tech Company! 

Are you a hands-on technical expert with a flair for leadership and a passion for customer service? Step into an exciting role as an IT/Desktop Support Team Leader, where you’ll guide a talented team of five, deliver cutting-edge technical support, and shape the future of IT services for a thriving, industry-leading legal tech company.

Why You’ll Love This Role:

• Hybrid flexibility: Enjoy a perfect balance with 3 days in the office and 2 days from home.
• Stunning CBD office: Work in a modern space with a fully equipped kitchen, games rooms, and a huge balcony offering breathtaking city views.
• Unbeatable perks: Start your day with free barista-made coffee and breakfast, stay fit with a free gym membership, and enjoy team events that foster a fun and collaborative culture.
• Rewards galore: Take advantage of recognition programs designed to celebrate your achievements.

About the Role: Reporting to the IT Manager, you’ll take charge of leading and mentoring a small team of desktop support engineers across Australia. From troubleshooting issues for 400+ internal users to driving key technology projects, your leadership and technical expertise will be critical to maintaining exceptional service delivery and team development.

Key Responsibilities:

• Lead and inspire: Mentor and guide a team of five desktop support engineers, ensuring high-quality technical support and professional growth.
• Tech wizardry: Support users with Windows 11, troubleshoot and resolve complex technical issues, and manage escalations efficiently.
• Collaborate and innovate: Work closely with the IT Manager and Systems Administrators on server support, infrastructure maintenance, and IT projects.
• Service excellence: Oversee ticket management, prioritize tasks, and maintain top-notch client service, adhering to ITIL principles and SLA commitments.
• Proactive problem solver: Address technical challenges across desktop, mobile devices, and network environments, delivering seamless user experiences.

What You’ll Bring:

• Proven leadership: At least 12 months of experience leading or mentoring IT teams, with a knack for fostering collaboration and achieving exceptional outcomes.
• Technical expertise: 3-5 years of hands-on experience in IT support, with deep knowledge of Windows 11, Microsoft Servers, Active Directory, and Office 365 administration.
• Client-focused mindset: A commitment to delivering outstanding customer service and maintaining a professional, solutions-driven approach.
• Problem-solving finesse: Expertise in troubleshooting and resolving complex IT issues with a proactive, can-do attitude.

What’s in It for You?

• Be part of an award-winning workplace that prioritizes employee experience, growth, and well-being.
• Gain exposure to cutting-edge technologies, SOE deployment, and IT Service Management processes.
• Work in a dynamic and supportive environment that celebrates teamwork and innovation.
• Enjoy the satisfaction of shaping a high-performing team and driving impactful IT projects.

Ready to Lead? If you’re ready to take the next step in your IT career and thrive in a role that blends technical challenges, leadership, and incredible perks, we want to hear from you! Apply today to join a team that’s redefining success in the legal tech space.