Customer Success Manager - APAC
Want to help law firms and corporate law departments adopt one of the best AI solutions in the market. Join our client to work with a world class team and solutions.
Become an expert in market leading legal generative AI software and work closely with law firms and corporate legal teams to understand their use cases and pain points;
- Build trusted relationships with key stakeholders at all levels within targeted prospects and existing clients;
- Support deal close by overseeing the establishment and successful administration of Proofs of Concept and facilitated trials (including oversight of entitlement, configuration, user briefings, training and support);
- Post-sale, oversee client setup and onboarding (including entitlement and training) and regularly engage with clients to identify new use cases and implement strategies to expand their return on investment from the solution;
- Capture and communicate voice of the customer to relevant company functions including leadership, strategy, sales, proposition, presales, customer success, marketing and product teams;
- Coordinate resolution of product and other issues impacting customers’ successful use of the solution;
- Prepare and deliver project presentations and project status reports to prospects and clients.
You’re a fit for the role:
- Law degree is strongly preferred, but not required
- 3+ years working with or for a Corporate Legal Department or large, top tier law firm, preferably in a practice innovation or knowledge management department is required
- Experience selling or supporting software solutions
Skills:
- Growth mindset – embrace change, challenges & diverse perspectives
- Continuous learner - ability to learn new technologies quickly
- Cross collaboration – experience working across different functions and successful stakeholder engagement
- Client focused, customer engagement skills -
- Creative and resourceful problem-solving skills
- Ability to work independently, in a dynamic fast-paced environment
- Excellent presenter and communicator who is articulate, passionate and knowledgeable
- Exceptional attention to detail and highly organized
- Enthusiasm and commitment to outcomes
- Adaptive and Self starter who shows initiative
- Services
- Career search
- Role
- Customer Success
- Locations
- Sydney
- Remote status
- Hybrid Remote
Novum Global - Worldwide Legal Sector Specialist
We create opportunities for legal technology businesses and law firms through business advisory and talent acquisition services and for candidates through building long-term careers.
Novum Global bring over 20 years of expertise together from a variety of disciplines to make the future of technology vendors and professionals brighter. Our team is dedicated to being the partner that businesses, firms and professionals can go to with ease of mind that their growth aspirations are in the best hands.
Novum's services range from start to end as we find the best matches between open roles and professionals and support the development and successful execution of strategic goals.
About Novum Global
Empowering businesses and professionals to reach their full potential in the accounting and accounting technology sector.
Customer Success Manager - APAC
Want to help law firms and corporate law departments adopt one of the best AI solutions in the market. Join our client to work with a world class team and solutions.
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