Client Support Specialist - Major Accounts
Leverage your legal, conveyancing, or searching services experience to provide top-tier client support driving client success in this legal tech company and see your career develop in a new direction!
Support Specialist – Major Accounts
Our client is a leading technology company known for pioneering comprehensive solutions in the legal and conveyancing sector. They are expanding their talented team to include a dedicated Support Specialist for Major Accounts, who will ensure exceptional service levels for national and international clients.
Job Summary: As a Support Specialist for Major Accounts, you will provide expert support and customer service for our national clients using a deep understanding of products and platforms. This role involves managing complex queries, liaising with internal stakeholders, and conducting thorough research to resolve issues effectively.
Key Responsibilities:
- Deliver outstanding support to national clients regarding national and international products through phone and email.
- Conduct detailed research and liaise with internal teams and external authorities to ensure accurate and timely information delivery.
- Record, analyze, and escalate client issues, ensuring thorough documentation and follow-up.
- Communicate effectively with clients and internal teams to meet and exceed customer service standards.
- Participate in major account projects, including international searches and specialized client requests.
- Continuously update knowledge of company products, services, and client management techniques.
Ideal Candidate:
- Experience in legal, conveyancing, or searching industries, with strong familiarity with searching systems and services.
- Proven track record of driving results and exceeding KPIs in a customer service environment.
- Exceptional problem-solving skills and the ability to manage complex client issues.
- Strong planning, organization, and relationship-building skills.
- Commitment to continuous learning and professional development.
What this role offers:
- A dynamic and supportive work environment in a rapidly growing sector.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
- Flexible working arrangements to support work-life balance.
- Services
- Career search
- Role
- Customer Success
- Locations
- Sydney, Brisbane, Melbourne, Perth
- Remote status
- Hybrid Remote
Novum Global - Worldwide Legal Sector Specialist
We create opportunities for legal technology businesses and law firms through business advisory and talent acquisition services and for candidates through building long-term careers.
Novum Global bring over 20 years of expertise together from a variety of disciplines to make the future of technology vendors and professionals brighter. Our team is dedicated to being the partner that businesses, firms and professionals can go to with ease of mind that their growth aspirations are in the best hands.
Novum's services range from start to end as we find the best matches between open roles and professionals and support the development and successful execution of strategic goals.
About Novum Global
Empowering businesses and professionals to reach their full potential in the accounting and accounting technology sector.
Client Support Specialist - Major Accounts
Leverage your legal, conveyancing, or searching services experience to provide top-tier client support driving client success in this legal tech company and see your career develop in a new direction!
Loading application form