Customer Success Manager - Legal Software (AI)
Join our client as a Customer Success Manager! Fuse AI & empathy to elevate client success. Be the change.
Customer Success Manager: Where AI Meets Empathy
π Overview:
We're on the hunt for a Customer Success Manager for our client who thrives at the intersection of cutting-edge AI technology and human empathy. In our world, AI isn't just about algorithms; it's about creating genuine connections and ensuring our clients not only succeed but excel.
π About You:
- You're a conversational maestro, able to translate tech-speak into human-speak.
- You've got an empathetic ear, always ready to listen and solve problems.
- You're intrigued by AI and how it can solve real-world challenges.
- You're a strategic thinker, always a few steps ahead, anticipating client needs before they do.
π‘ Role Responsibilities:
- Be the go-to guru for our clients, guiding them through their journey with our solutions, ensuring they're leveraging our technology to its full potential.
- Develop and maintain strong relationships with a diverse range of clients, understanding their business goals and how our solutions can accelerate their success.
- Work closely with our clients tech teams to relay client feedback and influence the future roadmap of our solutions.
- Lead onboarding sessions, educational webinars, and one-on-one check-ins to ensure clients are happy, engaged, and informed.
π Qualifications:
- Experience in customer success or account management, ideally within the tech or AI space.
- A knack for problem-solving and a passion for technology.
- Stellar communication skills, both written and verbal.
- A bachelor's degree or equivalent experience in business, technology, or a related field.
π Why Join our client?
Be at the forefront of AI innovation, making a tangible impact on our clients' success.
Join a dynamic team that values creativity, innovation, and diversity. Enjoy a culture that's all about growth, both personally and professionally.Competitive salary, flexible working arrangements, and a comprehensive benefits package.
π₯ How to Apply:
Ready to redefine the future of customer success with AI? We can't wait to meet the next game-changer to join our clients team.Β
Are you in?
- Services
- Career search
- Locations
- Sydney, Melbourne
- Remote status
- Hybrid Remote
Novum Global - Worldwide Legal Sectorο»Ώ Specialist
We create opportunities for legal technology businesses and law firms through business advisory and talent acquisition services and for candidates through building long-term careers.
Novum Global bring over 20 years of expertise together from a variety of disciplines to make the future of technology vendors and professionals brighter. Our team is dedicated to being the partner that businesses, firms and professionals can go to with ease of mind that their growth aspirations are in the best hands.
Novum's services range from start to end as we find the best matches between open roles and professionals and support the development and successful execution of strategic goals.
About Novum Global
Empowering businesses and professionals to reach their full potential in the accounting and accounting technology sector.
Customer Success Manager - Legal Software (AI)
Join our client as a Customer Success Manager! Fuse AI & empathy to elevate client success. Be the change.
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