Operations Manager - Operations & Systems Integration
Seeking a visionary Operations Leader with Ticketing System selection & implementation experience! Lead and revolutionize the operational processes by implementing cutting-edge ticketing solutions.
Operations & Systems Integration Manager
Role Overview:
Are you ready to drive operational excellence and spearhead transformative projects in a dynamic tech environment? We are seeking an Operations Leader who will be instrumental in selecting and implementing a state-of-the-art ticketing system to optimize our operational processes. This role requires a strategic visionary with a solid track record in operational improvements and advanced project management.
Key Responsibilities:
- Lead the Operations Team to meet and exceed targeted business goals.
- Strategically select and implement an advanced ticketing system integrated with AI, CRM, IVR, and other communication channels.
- Drive the adoption of innovative solutions that enhance customer interaction and streamline internal processes.
- Engage with both internal and external stakeholders to manage change effectively and ensure seamless transition during system upgrades.
- Continually assess and optimize operational processes to boost efficiency and effectiveness across the organization.
- Maintain rigorous reporting and communication to keep all stakeholders aligned with the operational goals and achievements.
Ideal Candidate:
- Proven experience in successfully upgrading and implementing complex ticketing or CRM systems, preferably with AI integration.
- Strong background in managing technical environments, focusing on process improvements and operational excellence.
- Excellent strategic planning and execution skills, with the ability to translate business priorities into operational strategies that deliver tangible results.
- Exceptional leadership qualities, with a knack for building and motivating high-performing teams.
- Tertiary qualifications in a relevant field such as business administration, project management, or a technical discipline.
Why Apply?:
- Lead critical operations projects at a forward-thinking company.
- Drive innovation in client service and operational efficiency.
- Work in a dynamic environment where your impact is visible and valued.
- Services
- Career search
- Role
- IT
- Locations
- Sydney
- Remote status
- Hybrid Remote
Novum Global - Worldwide Legal Sector Specialist
We create opportunities for legal technology businesses and law firms through business advisory and talent acquisition services and for candidates through building long-term careers.
Novum Global bring over 20 years of expertise together from a variety of disciplines to make the future of technology vendors and professionals brighter. Our team is dedicated to being the partner that businesses, firms and professionals can go to with ease of mind that their growth aspirations are in the best hands.
Novum's services range from start to end as we find the best matches between open roles and professionals and support the development and successful execution of strategic goals.
About Novum Global
Empowering businesses and professionals to reach their full potential in the accounting and accounting technology sector.
Operations Manager - Operations & Systems Integration
Seeking a visionary Operations Leader with Ticketing System selection & implementation experience! Lead and revolutionize the operational processes by implementing cutting-edge ticketing solutions.
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