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Novum Global career site
Career search · Chicago · Hybrid

Director, Client Growth & Retention – Legal Technology SaaS

Drive growth and retention at a global LegalTech innovator! Lead a high-impact team, shape client strategy, and elevate SaaS success in this hybrid Director role based in Chicago.

Director, Client Growth & Retention – Legal Technology SaaS

Chicago, IL | Hybrid (3 days in office)
Full-Time | Executive Leadership Role

Join a global leader in Legal Technology innovation, operating across Australia, New Zealand, the US, Canada, UK, and Europe. This is a unique opportunity to drive client success and revenue growth at scale — and shape the future of client engagement in a high-growth, mission-led SaaS environment across US Legal markets.

As Director of Client Growth and Retention, you'll sit at the intersection of strategy, customer success, and business development — leading a talented Account Management team and contributing directly to executive planning. This is more than just a leadership role — it’s a chance to build, lead, and scale a client growth engine within a world-class LegalTech environment.

Your Role Will Include:

  • Building and mentoring a high-performing Account Management team
  • Driving revenue expansion and client retention across key SaaS offerings
  • Designing a data-led customer journey model that aligns internal teams
  • Acting as the voice of the client in executive planning sessions
  • Fostering deep, consultative relationships with professional services clients

What You’ll Bring:

  • 5+ years in Account Management or Customer Success leadership (preferably in Legal SaaS)
  • A track record of exceeding growth targets
  • Experience building customer-first sales and retention strategies
  • The ability to lead consultative sales conversations with C-level stakeholders
  • Strong CRM and analytics skills (Salesforce preferred)

Why Join?

This is your chance to make an impact with a scale-up US business as part of a market leading global LegalTech SaaS organisation that is redefining how legal professionals work. You’ll join an international executive team, have real influence over growth strategy, and help shape the customer experience across continents.

Ready to lead client success at the forefront of legal innovation?

Apply now or contact us confidentially to learn more.

#LegalTech #SaaSLeadership #ClientSuccess #AccountManagement #DirectorRole #ChicagoJobs #CustomerSuccess #GrowthLeadership #SalesLeadership #ExecutiveHiring #GlobalSaaS #NowHiring #NovumGlobal

Services
Career search
Role
Executive
Locations
Chicago
Remote status
Hybrid
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Novum Global is a global specialist in the legal sector, connecting legal tech businesses, law firms, and candidates with opportunities for growth. Trusted by 130+ businesses, law firms, and thousands of candidates, Novum Global delivers exceptional consulting, talent acquisition, and tailored advisory services in sales, marketing, and HR. Focused on driving growth at personal and corporate levels, Novum Global empowers clients with the tools and expertise needed to stay ahead in the legal industry.

 

 

Career search · Chicago · Hybrid

Director, Client Growth & Retention – Legal Technology SaaS

Drive growth and retention at a global LegalTech innovator! Lead a high-impact team, shape client strategy, and elevate SaaS success in this hybrid Director role based in Chicago.

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